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At CustomSpins, we are committed to delivering your personalized order as quickly as possible. Please review our shipping process below:

1. Order Processing
All orders are processed within 48 hours of being placed. Once your order is received, we begin preparing your custom product.

2. Custom Picture Printing & Handboxing
After processing, your custom picture will be printed in our warehouse, and each product is carefully handboxed. This step is typically completed on Day 3 after your order is placed.

3. Shipment Preparation
On Days 4-5, we prepare your order for shipment, ensuring everything is packed securely and ready to be sent out.

4. Shipping to Your Country
Once ready, your order will be shipped out to your country. Shipping generally takes 7-9 business days, depending on your location.

5. Working on Faster Shipping
We are continuously working to improve our shipping times and are actively exploring options for faster delivery to provide you with a better shopping experience.

6. Shipping Delays
While we strive to meet our estimated shipping times, please note that delays can occur due to factors beyond our control, such as customs processing or postal service issues. We appreciate your patience.

7. Tracking Information
Once your order has shipped, we will send you tracking information so you can monitor the progress of your delivery.

8. Contact Us
If you have any questions about your order or need assistance, please reach out to us.

At CustomSpins, we strive to ensure you are completely satisfied with your purchase. Please read our refund policy carefully before making a purchase.

1. No Refunds on Opened Items
We cannot accept returns or issue refunds for items that have been opened or used. Please ensure the product is in its original, unopened condition if you wish to return it.

2. No Refunds on Cancellations
Once an order is placed and processed, we cannot offer cancellations or refunds. Please double-check your order before completing the purchase.

3. No Refunds After 7 Days
We offer a 7-day window from the date of delivery to request a refund for any eligible products. After this period, no refunds will be issued.

4. Eligibility for Refunds
Refunds will only be considered in cases where the product is defective, damaged, or if there was an error in processing your order. To request a refund, please contact us within 7 days of receiving your order. You will be asked to provide proof of purchase and any supporting evidence of the defect or issue.

5. How to Request a Refund
To initiate a refund request, please contact us at [Your Contact Email]. Include your order number, the reason for the refund, and any supporting documentation, such as photos of damaged or defective items.

6. Shipping Costs
Shipping costs are non-refundable. You are responsible for the cost of return shipping if applicable.

7. Exchanges
If your product is defective or damaged, we may offer an exchange for the same product, subject to availability. Please contact us for further assistance.

8. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and the date of the most recent update will be noted at the top. Please review this policy regularly.

9. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us.

At CustomSpins, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect
We collect personal information when you visit our website, create an account, make a purchase, or interact with our services. The types of information we collect may include:

Personal Information: Name, email address, shipping and billing address, phone number

Payment Information: Credit card details or other payment method data

Order Information: Products purchased, date of purchase, order details

Usage Information: Information about how you interact with our website, including cookies, IP address, and browsing behavior

2. How We Use Your Information
We use the information we collect to:

Process and fulfill your orders

Communicate with you regarding your order and provide customer support

Personalize your shopping experience

Improve our website and services

Send promotional materials, if you've opted into receiving them

Comply with legal obligations

3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers (e.g., payment processors, shipping companies, marketing platforms) to fulfill orders and provide our services

Legal Authorities if required by law or to protect the rights, property, and safety of CustomSpins, our customers, or others

4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. All sensitive data is transmitted securely using encryption technologies.

5. Cookies
We use cookies to enhance your shopping experience. Cookies are small data files stored on your device that help us remember your preferences, improve website functionality, and analyze website traffic. You can adjust your browser settings to block cookies if you prefer, but some features of our website may not function properly without them.

6. Your Rights
You have the right to:

Access and update your personal information

Request that we delete your personal information

Opt-out of receiving marketing communications from us
To exercise any of these rights, please contact us at [Your Contact Email].

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the most recent update will be noted at the top. Please review this policy regularly to stay informed.

9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us.